FAQ
Questions fréquentes ?
How to place an order?
Choisissez votre article, sélectionnez la taille et cliquez sur « Commander maintenant ». Vous pouvez aussi commander directement via WhatsApp.
Can I modify or cancel my order?
Yes, within 24 hours of confirmation. Contact us on WhatsApp as soon as possible.
What are the delivery times?
Delivery in less than 48 hours throughout Morocco. Same-day delivery across Casablanca.
Combien coûte la livraison ?
Free shipping from 400 DH. Below that, fees apply depending on your city.
What are the payment methods?
Paiement à la réception, virement bancaire, Wafacash, Western Union, Barid Cash, Cash Plus...
Is it safe to order online?
Yes, our site is 100% secure. You can also pay upon receipt — no risk.
How to choose the right size?
Check our size guide on each product page. If in doubt, send us a photo of your child, age and weight on WhatsApp.
What if the size doesn't fit?
Contact us within 48 hours on WhatsApp. We will organize an exchange immediately.
How to make a return or exchange?
Contactez-nous sur WhatsApp dans les 48h après réception avec votre numéro de commande.
What should I do if I receive a defective item?
Contact us on WhatsApp with a photo of the item. We will send you a replacement free of charge.
